Frequently Asked Questions
What is tunnelling?
Tunnelling occurs when the wick of a candle burns straight down the centre of a candle and doesn't melt the wax to the edge of the container. This creates a tunnel like hole leaving a ring of unburnt wax around the edge. All of our candles have been thoroughly tested and provided you burn your candle for a minimum of 4 hours on the first burn you shouldn't have any issues.
On subsequent burns, ensure you have a full wax pool melt before extinguishing (around 1-4 hours should be sufficient).
What is mushrooming?
Mushrooming or clubbing is a black ball at the end of the wick which can look like a tiny mushroom - it is caused by a build up of carbon. If you notice a mushroom you should remove this before each burn using a wick trimmer or a pair of sharp scissors. Always trim the wick to 5mm before each burn and make sure you don't leave any debris in wax pool as it will cause discolouration and make the wax look dirty.
My candle has some lumps and cavities after burning, is this normal?
Yes! Due to the burning process of natural wax, there may be some unevenness in the cooled wax after burning - this is completely normal so please do not worry. It doesn't affect the quality or lifespan of your candle and it should even out after subsequent burns - embrace the lumpiness!
How long will my candle last?
Our candles have a burn time of approximately 36-40 hours. Remember not to burn your candle for more than 4 hours at a time and you should allow it to cool fully before relighting.
How will my order be packaged for shipping?
All items are carefully wrapped in recycled and recyclable materials. This ensures your item stays safe in transit and arrives in perfect condition.
Where can I buy your candles and vintage pieces?
You can purchase these online via our website. We hope to be attending some local markets and fairs soon which will be advertised on our socials and newsletters.
How can I help save the butterflies?
To help the butterfly population consider the following actions
- Plant native wildflowers in your garden which can provide nectar for the butterflies and create habitats for them to thrive
- Create butterfly friendly gardens and try to incorporate plants that bloom throughout the butterfly season
- Avoid using pesticides in your garden which are harmful to butterflies and other wildlife
- Participate in the Big Butterfly Count which takes place annually in July-August
- Join a butterfly conversation group or take part in fundraising events